Frequently Asked Questions
Everything you need to know about your MPM Medical Supply shopping experience.
What is the standard shipping timeframe for orders?
We process and ship most orders within 1-2 business days. Depending on your location, standard delivery typically takes 3-5 business days. Expedited shipping options are available at checkout.
What is your return policy for apparel and equipment?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with all tags attached. Please note that for hygienic reasons, certain medical-grade garments cannot be returned once the seal is broken.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart, as medical fashion sizing can differ from standard retail sizing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. We also support HSA and FSA cards for eligible medical items.
Do you offer bulk discounts for medical facilities?
Yes, we provide special pricing for large-scale orders and institutional accounts. Please contact our sales team via the 'Bulk Orders' link for a personalized quote.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.